Refund policy
Refund Policy
At WMP Eyewear, your satisfaction is our priority. We offer a hassle-free 30-day refund policy with clear conditions outlined below:
30-Day Refund Window
You may request a refund within 30 days from the date your order is delivered. Refunds requested after this period will not be accepted.
Conditions for Refund Eligibility
To be eligible for a refund, items must be:
- Unused and in original condition
- In original packaging with all accessories and documentation
- Free from signs of wear, damage, or alteration
- Not customized or personalized
Refund Process
To initiate a refund, please follow these steps:
- Contact our support team at supportwmpeyewear@gmail.com with your order number and reason for return
- Receive return shipping instructions
- Ship the item back to us in original packaging
- Once received and inspected, we will process your refund within 5-7 business days
- Refunds will be credited to your original payment method
Return Shipping
Customers are responsible for return shipping costs. We recommend using a tracked shipping method. WMP Eyewear is not responsible for items lost during return shipment.
Exceptions and Non-Refundable Items
The following items are non-refundable:
- Items purchased on final sale or clearance
- Items showing signs of use or damage
- Custom or personalized orders
- Items returned without proper authorization
- Damaged items due to customer misuse
Questions?
For refund inquiries or concerns, please reach out to supportwmpeyewear@gmail.com and we will assist you within 24-48 hours.